AI GENERATED HOTEL LOBBY / CUSTOMER SUPPORT
Refunds, cancellation and support
Effective October 23, 2026. This policy applies only to purchases on aigeneratedhotellobby.com.
Contact us
Email mehelpme@gmail.com from your account email address. Include the order or receipt number, purchase date and a short description of the issue. For a video issue, include the task ID. Never send passwords, full card numbers or security codes.
Unused credit purchases and renewals
You may request a full refund within 7 calendar days of a one-time credit purchase, initial subscription payment or subscription renewal, provided all credits allocated by that specific payment remain unused. Usage is checked against our credit records. Welcome credits are separate. Do not spend the credits you are requesting to refund while the request is being reviewed.
Once credits from a payment have been used, that payment is generally not eligible for a discretionary refund. Duplicate charges, missing credits, service faults and rights required by applicable law are reviewed separately. We do not automatically refund unused balances after the 7-day request period.
Generation failures and output quality
A confirmed failed generation returns its reserved credits to your account. A pending task or an uncertain submission is reconciled before it is treated as failed; check your video history rather than submitting the same request again. Contact support if credits are not returned after a confirmed failure or a completed file cannot be downloaded.
AI results vary. A completed video is not guaranteed to match an exact face, pose, choreography or song-specific lip sync. Aesthetic dissatisfaction alone does not automatically qualify a completed generation for a refund. We will review reports of defective or undelivered service and provide the remedy required by applicable law.
Monthly subscriptions
Prices are in USD. Monthly subscriptions renew automatically until cancelled. Open My Account and use the billing portal to cancel before the next billing date. Cancellation takes effect at the end of the paid billing period and stops future renewals; cancellation alone does not refund a payment. A renewal whose allocated credits are entirely unused is eligible for the same 7-day refund request above. If you cannot access the portal, contact support before your next renewal.
How an approved refund works
Refunds are reviewed manually. If approved, the corresponding unused purchased credits are removed from this website's balance and the refund is submitted to the original payment method through Stripe. A refunded subscription period is cancelled so it does not continue renewing. We confirm the outcome by email; your bank or payment provider determines when the funds appear. There is no separate refund administration fee. Credits are service credits, cannot be transferred between websites and are not withdrawable as cash outside an eligible refund.
Your statutory rights
This policy does not limit mandatory consumer rights, including any applicable withdrawal rights or remedies for defective services. Where local law gives you greater protection, that law applies.